Patient outreach software plays a significant role in today’s healthcare ecosystem. From automating appointment reminders, scheduling and re-scheduling appointments, addressing first-level patient concerns, improving accuracies and speed of care delivery— an effective patient outreach software is strategically designed to connect patients and providers in a frictionless manner—thereby elevating patient experiences and simplifying care journeys

The healthcare industry is flooded with innumerable Patient appointment scheduling software and applications to choose from. However, organizations have varying business needs and must consider some of the key determining factors that add value to their patient outreach programs. Here’s a deep dive into some of the key considerations before purchasing a patient scheduling software.

• 1. Automated Appointment Reminders.

  Patient no-shows and cancellations alone cost the U.S healthcare system a whopping $150 billion every year

  Advanced and automated appointment reminders ensure that it reduces patient no-shows and missed appointments as appointments can be confirmed using one-touch experiences via text and email reminders.
• 2. Patient Self-scheduling. Consider that 20 to 30% of patients reschedule or cancel their appointments. Replacing manual methods of calling and following up with patients for rescheduling and cancellations help reduce staff burnout, which can be spent on other high-priority tasks of managing care coordination.
• 3. Automate Responses. Patient scheduling software is also equipped with chatbots and Interactive AI that facilitates automated and quick responses for first-level interactions, common patient concerns and other FAQs of patients. For instance, it allows for one-touch experiences based on keyword actions that can send automated responses like “confirm,” “cancel,” and “reschedule.” Amongst the above common functionalities that most patient outreach platforms offer, CLAFly presents these incredible features that help reduce no-shows, increase patient footfalls, accelerate outcomes and transform patient experiences at scale.

CLAFly Patient Outreach Platform – Features and Benefits

CLAFly is a flagship product of SolvEdge, exclusively designed for hospitals, medical practices and surgical centers to deliver seamless patient experiences at scale. Conceptualized by a team of experienced healthcare technology professionals, doctors and other SMEs, CLAFly offers these competitive features:

Manage real-time online booking. that syncs with the Organization’s systems. Amongst many other intuitive patient scheduling features, CLAFly offers dedicated concierge services where 80 to 90% of patient appointments are booked on CLAFly business hours and after business hours. CLAFly acts as a 24/5 concierge service that manages appointments, send reminders, reschedules, manages cancellations, waitlists, no-shows tracking, reconfirmations, and ‘bring patients back’ program.

Simplified Access. The patient outreach portal allows simplified access supported by both Apple and Android devices. The Care navigator and Surgeon Portal helps track and monitor appointments, Insurance status, outcome measures and other critical components throughout the continuum of care.

Bring Patients Back. Reducing no-shows and missed appointments, accelerating patient volumes, and improving patient retention rates are some of the key goals of CLAFly’s patient outreach program. With automated recalls, reminders and tailored personalized concierge services, CLAFly is a strategic confluence of next-gen technologies bundled with the power of human touch to deliver uncompromised care throughout the care journeys.

HIPAA Compliance. CLAFly manages massive volumes of structured and unstructured patient data—streamlined and managed efficiently by adhering to the highest standards of patient privacy, security and compliance. The highly secure platform uses advanced levels of data encryptions to send HIPAA-compliant texts, make timely interventions and facilitate automated follow-ups.

Protect patients and staff with Paperless Experiences. As hospitals, practices and surgical centers prepare to reopen during Covid-19, maintaining the safety of patients and staff is a top concern. Managing patient flow and minimizing staff exposure is more important than ever, so healthcare organizations need the right tools to effectively welcome patients back.

Frictionless Integration. Integrates with most Insurance, EHRs, and Practice Management Systems. CLAFly offers integrations with leading practice management and electronic health record systems that organizations can benefit from—2X quicker sync times, full feature support and white-glove implementation.

Discover how CLAFly can help reduce no-shows and bring patients back! give us a shout!