TPatient outreach is a significant part of every healthcare management system. It is critical that hospitals and medical practices design an effective patient outreach strategy that is highlyinteractive, personalized and cohesive, so patients are engaged throughout their care journeys. A robust care coordination solution, integrated with automation and a strategic patient outreach program goes a long way in transforming patient experiences and driving health outcomes.

Building a Comprehensive Patient Engagement Program

Appointment Reminders	Patient Referrals	Patient Scheduling	Patient Feedback	Smart Waitlist
Patient Outreach	Auto-Refill Appointments	Secure Chat	Mobile Patient Intake	Patient Recall
Attribution Lists	Consent Forms	Care-Team Workflows	Health Screenings	Telemedicine
Pre- & Post-Care Messaging	Multi-Lingual Messaging	Population Health	Automated Messaging	Broadcast Messaging
Patient Screening Surveys	Patient Monitoring Surveys	Patient Notifications	Preventive Care Scheduling	Reporting

Harnessing Technologies

Data-driven technologies and automation have a massive impact on your patient outreach program. From appointment reminders, patient referrals, patient scheduling, patient feedback, smart waitlist, patient outreach, auto-refill appointments, secure chat, mobile patient intake and patient recall to attribution lists, consent forms, care-team workflows, health screenings, telehealth, pre- & post-care messaging, multi-lingual messaging, population health, automated messaging, broadcast messaging, patient screening surveys, patient monitoring surveys, patient notifications, preventive care scheduling and comprehensive reporting, it’s critical that you consider integrating the right mix of automated technologies, in order to optimize your patient engagement program efficiencies

Staff Training For Effective Patient Engagement

Even the best patient outreach software may lose its essence without proper user adoption. It’s critical that the hospital staffs are well-trained with the platform, the best practices and can leverage the power of these immersive technologies to seamlessly interact with patients and other key stakeholders involved in the care journeys. It is also critical that the patient outreach program is hyper-personalized and frictionless to be able to maximize patient engagement and streamline efficiencies.

Data-powered Patient Engagement

Healthcare data and insights can have a transformative impact on patient outreach programs. The healthcare management system is amassed with massive volumes of structured and unstructured data gathered from various sources. From Electronic Health Records (EHR), Patient Reported Outcomes (PRO), Patient Generated Health Data (PGHD), Social Determinants of Health (SDOH), wearables and Internet of Things (IoT) critical patient health data plays a significant role in facilitating personalization, timely intervention, medication adherence, patient engagement, satisfaction, loyalty and ultimately better clinical, financial and operational outcomes.

Leveraging meaningful patient data drives actionable health insights that promote collaborative, consistent and cohesive care pathway management throughout the patient journey

Healthcare Personalization

Patient expectations are at an all-time high! And here are some of the key drivers of change. In the world of consumerism and value-based care, patients as consumers are overwhelmed with options. Healthcare consumers are attuned hyper-personalized Customer Experiences (CX) in retail, banking and other sectors, where leading brands are harnessing the power of Artificial Intelligence (AI) technologies including Natural Language Processing (NLP), Machine Learning (ML), Deep Learning (DL), Virtual Reality (VR), Augmented Reality (AR) and automation to gain valuable consumer insights and deliver the right solution at the right time. With evolving consumer needs and rising patient expectations, healthcare organizations are taking constant strategic measures to design patient-centric solutions and hyper-personalized communications to gain the competitive edge and drive patient satisfaction.

Presenting CLAFly – SolvEdge’s Flagship Patient Outreach Platform

SolvEdge’s patient outreach program CLAFly, powers a unique dual competence model that synergizes our scientific acumen with cutting-edge technology and data science spanning AI/ML, Deep Learning and NLP/Text Mining Algorithms. SolvEdge’s strategic healthcare solutions are built on 18+ years of industry experience and deep healthcare domain expertise that make us a trusted name among leading Fortune 500 healthcare brands, 480+ Hospitals, 3850+ Physicians and Millions of patients around the globe.

To learn more about leveraging our strategic patient outreach solutions to accelerate your healthcare organization’s care coordination program, talk to our team