Design Thinking in Healthcare

Every year, the U.S health sector witnesses several missed appointments or cancellations, for which the reasons remain unclear. Patient no shows and missed appointments can lead to operational challenges and difficulties in rescheduling clinical staff members.

To rise above these challenges, healthcare providers need to implement design thinking. Design thinking in healthcare can enable healthcare organizations to understand nextgen patient needs and develop strategic solutions to address their needs.

Design thinking in healthcare is applicable in various care settings and for different care needs. Integration of design thinking in healthcare can drive efficiencies through a patientfocused approach.

It can enhance the understanding of patient care needs and the support needed to achieve maximum patient satisfaction. A design thinking approach in healthcare is essential for delivering effective care and enhancing patient experiences.

6-Point Checklist to Implement Design Thinking in Healthcare

• 1. Empathize with patients. Conduct intensive research through surveys and interviews to gain in-depth insights on patient concerns and empathize with them.
• 2. Define the problem. Based on the research and understanding of patient needs, identify the specific challenges you would like to address using a strategic design thinking approach.
• 3. Ideate on the possible solutions. Discuss with your internal team and create all possible ways of resolving the issue selected. In this step, it is essential that you focus on quantity as much as on quality, so don’t be afraid to think out of the box.
• 4. Prototype the options. Once you have penned down a few ideas, find out which options would work best for the problem. Build a solution-based framework to execute the idea in your hospital or medical practice.
• 5. Test the usable prototype. Obtain feedback on the chosen prototype from your key stakeholders to verify whether or not it addresses their care concerns and challenges. Prototype again, if required.
• 6. Implement. Finally, launch your selected solution and validate its impacts on the patients. The key is here is to keep receiving feedback and looking for a scope of improvement.

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Use Case – Behavioral Health Solution

HOLISTIC HEALTHCARE IS ABOUT TREATING THE MIND, BODY AND THE SOUL

A person’s emotions and mental health can have a significant impact on their day-to-day life and the overall health. Striking a balance between the mind, body and soul is an art. An art that can be mastered with practice. That’s why ClafLy’s patient education solutions are carefully designed with intuitive features that seamlessly engage them with the right message at the right time through the right channel of communication to help keep them at the pink of their physical and mental health.

Holistic Healthcare Needs a Holistic Solution

Patient-centricity is at the heart of our ClafLy patient outreach program. In the world of consumerism and value-based care, ClafLy offers patient-focused bi-directional solutions that help acquire, retain, engage and digitize patient Journeys throughout the continuum of care.

Insight-driven Healthcare. Outcome-driven Solutions

Our outcome-driven solutions including the hospital outcomes, surgical outcomes, patient outcomes leverage the capabilities of data science and analytics to gather valuable insights that ultimately drive the clinical, operational and financial outcomes of healthcare organizations.

Business Case: Financial Performance Solutions

Billing and payments for behavioral health involves complex processes that require intricate solutions and strategies to facilitate frictionless financial experiences. SolvEdge’s financial performance solutions including the RCM and billing are strategically developed to simplify bill payments and reminders through one-touch payment gateways, while providing hyper-personalized care plan recommendations based on their medical and insurance plans.

Client Challenges

The client handles behavioral health and TMS services (Transcranial Magnetic Stimulation) and was facing the below challenges:

• Charge lag
• Delayed Submissions
• Claims rejections and service denials
• Huge outstanding Account Receivables

Billing complications:

Mental health professionals including Therapists & Psychiatrists combine various components including drugs, therapy, and meditation to treat patients. These treatments may vary in time and methods depending on the patients’ health complexities. Furthermore, the insurance allocated time varies with the actual time taken for treatment, which causes discrepancies in medical billing services. It is essential that the medical billing team is mindful of some of the common reasons for delayed reimbursements and denials including Prior authorization, documentation errors, coding accuracies, policy/service violations among the others.

SolvEdge’s Strategic Approach to Medical Billing

SolvEdge’s medical billing team comprises experienced professionals including Doctors, PhDs, technologists, SMEs, certified coders and other experts who tirelessly work together to solve the industry’s burning challenges in medical billing and payments. Our team is well-equipped with up-to-date information on the ever-changing billing policies and guidelines that help stay complaint on the latest Medicare and federal government policies. We also harness some the top billing software to provide accurate solutions that reduce denials, accelerate reimbursements and ultimately drive up the financial performance of an organization.

To learn more about SolvEdge’s design thinking approach to healthcare solutions, talk to our team.